Refund Policy

Scope

This policy applies to Gateway Gridcore Trade Marketing advisory services (impulse zone audits, checkout merchandising plans, secondary display activations, impulse field cadence retainers, and related workshops). We do not sell physical consumer products, software licenses, or online checkout goods on this website.

Eligibility

Refunds are considered for prepaid fees when work has not started, or when we cancel an engagement we cannot deliver. Once store visits, workshops, or deliverable drafting has begun, fees are generally non-refundable except as described below.

Timeframe to request

Refund or cancellation requests should be emailed to hello@gateway-gridcore.digital within 7 days of invoice payment for unused prepaid work, or immediately if we notify you of a delivery problem. Impulse field cadence retainers must be cancelled before the next billing period begins.

Full refunds

• Prepaid audit or planning fees when we have not visited stores, held kickoff, or produced draft findings.
• Engagements cancelled by Gateway Gridcore Trade Marketing for reasons other than client breach.

Partial refunds

If an engagement is cancelled after kickoff but before final delivery, we may refund the unused portion after deducting time already spent, store visits held, and materials prepared. Partial refund amounts are confirmed in writing.

Non-refundable items

• Completed audits, plans, display concepts, execution sheets, and workshop sessions already delivered.
• Deposits that secure a start date once preparation or store scheduling has begun, as stated on the invoice.
• Third-party costs you purchased directly (print production, fixture fabrication, retailer fees).
• Work already started on zone maps, assortment plans, or custom activation calendars.
• Travel costs already incurred for agreed store visits.

Cancellation and rescheduling

You may reschedule store visits or workshops with at least 5 business days’ notice at no extra fee. Shorter notice may forfeit that session’s fee or travel booking. Client no-shows for scheduled sessions are treated as delivered time.

Deposits and no-shows

Deposits hold calendar and travel capacity. If you cancel within 5 business days of a booked kickoff without rescheduling, the deposit may be retained. Repeated no-shows on retainer field reviews may end the retainer without refund for the current month.

Purchased materials and work already started

Custom zone maps, merchandising plans, and display concepts already underway are treated as started work. Materials prepared specifically for your engagement are not returnable for a full refund once delivered in draft or final form. Printed POS or fixtures you commission from third parties are outside this policy.

Refund process and timing

Email hello@gateway-gridcore.digital or call +66 438956297 with your invoice reference and reason. Approved refunds are processed within 14 business days via the original payment method when possible, or bank transfer to a mutually agreed account.

Exceptions

Mandatory consumer protections under Thai law, if applicable, take precedence. Custom statements of work may specify different cancellation terms; those written terms control for that engagement.